1. What is the delivery time?
Local Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.
2. What are the delivery charges for local and international orders?
Zara Shahjahan provides free shipping for orders above PKR 3,000. For orders under PKR 3,000, a flat rate of Rs. 150 will be charged. For international orders, real time carrier rates will be shown on the checkout page based on your location and the weight of your order.
3. Does the price of the order include shipping?
Typically, we will indicate shipping charges separately as part of the order on the checkout page. The final payment amount charged will include shipping charges.
4. How do I check the delivery status?
On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to TCS and DHL websites for local and international order respectively, insert your tracking ID and track your order.
5. What manner of shipping do you use?
We ship all over Pakistan through our courier partners TCS, and internationally through DHL. Package typically arrives in 2-4 working days for local shipping and 7-10 working days for international shipping.
6. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.